Sea Shells Accessories Frequently Asked Questions. (shipping, payment, returns and more)
How Long Does Shipping Take?
We offer FAST WORLDWIDE Shipping. Some items are eligible for FREE Shipping, Shipping may take anywhere between 4-14 working days or even longer depending on your location and the opening hours of your local post office. (From our customer survey 2019: *most customers in the UK / US receive their items within 5-10 days**)
If you think it’s been too long and your items haven’t arrived please contact us and we’ll be happy to sort it out for you
Where Can I Track My Items?
Immediately your order has been shipped, you will receive a tracking number and You will be able to track your items on the Track My Order page which can be seen in our menu above. You will need your Order Number and the email address used to place your order to use this tracking service
Do You Ship Internationally?
Yes we do! Items are delivered depending on your local postal system and are usually during business hours. If no one is at home, not to worry, even though we know you are excited to receive your item(s) – you might have places to be, that is why if you are not at home, most of our items will be left in your postbox if they are small enough to fit inside and if the postman does not have access to your postbox, it will usually be left at your local post office for you to pick up.
I Might Have Entered A Wrong Delivery Address, What Do I do?
Not to worry, as long as you reach out to us immediately regarding the error in your address, we would be more than happy to change it for you. Kindly email us your full name and correct address along with your order number and we would update your details for you
I have Changed My Mind About An Order, What Do I do?
If you have changed your mind about your order, please email us ASAP to change the order and we will help sort something out.
Do I need an account to place an order?
Having an account allows you to checkout faster and also track purchases made on our website. Regardless of this though, purchases can be made without having an account on our website, we just need a valid email to send receipt and tracking information to.
What Is Your Refund Policy?
All items bought may be returned and/or refunded by the buyer, subject to the discretion and approval of the Nizlar team, given the following conditions:
- Exclusions apply to promotional (free) items .
- Request(s) for returns are accepted within 14 working days from delivery.
- All items must be returned in their delivered state, along with all of its parts and tags.
- Damaged/defective/wrong items may be exchanged, depending on the sole discretion of the management.
- Cancellation of items/orders may be made prior to the completion of orders and the management reserves the right to refuse any cancellation made after shipment of the item(s).
- We will refund the cost of returning an item to us.
- The customer is entitled to a refund or re-shipment if they do not receive the product within 50 working days from the date of shipping.
The management reserves the right to refuse any returns/refunds and each case is subjected to the sole discretion of Sea Shells Accessories.
The company will not be liable for any errors in shipping addresses provided by the customer and will be subject to the item returning back to us before receiving a refund.
Any change of addresses are subjected to the management’s approval and orders that are shipped/completed are strictly non-editable.
How Long Does Refund Take?
Refunds may take up to 7-14 working days, depending on the system you used to pay with.
I Still Haven’t Received My Refund?
Please notify us immediately via email should you have not receive after 14 working days and we would help sort something out for you
How Can I Return a Product?
Please send us a mail with the description of the product and what the defect is. You can make use of the “Contact Us” page.